01 / Free Shipping Offer

RTCOOLING provides free standard shipping for eligible orders delivered to addresses within the contiguous 48 United States.

Free shipping does not waive any applicable product taxes or other charges separately disclosed at checkout.

02 / Shipping Coverage

Our standard shipping coverage includes eligible destinations within the contiguous United States.

Eligible areas: The 48 contiguous U.S. states, subject to carrier availability and refrigerant transportation requirements.

Restricted destinations: Alaska, Hawaii, Puerto Rico, U.S. territories, P.O. boxes, APO/FPO addresses, and international addresses are not included in our standard free shipping offer.

Some refrigerated, hazardous-material, oversized, or bulk orders may require special transportation arrangements. Any additional charge must be disclosed and accepted before the order proceeds.

03 / Order Processing

Orders are processed after payment confirmation, inventory verification, and any required refrigerant purchasing eligibility checks.

Processing occurs during our normal business operations, excluding weekends and applicable holidays.

Processing times may vary depending on order size, product availability, certification verification, carrier requirements, and shipment preparation.

We will notify customers if a significant processing delay affects an order and provide available options.

04 / Estimated Delivery

Delivery timing depends on the destination, carrier schedule, product availability, and whether special handling is required.

Delivery estimates are provided for planning purposes and are not guaranteed unless expressly stated.

Actual delivery may be affected by weather conditions, carrier disruptions, holidays, delivery restrictions, or regulatory requirements.

05 / Order Tracking

Once an order has been dispatched, customers will receive available shipping confirmation and tracking information through the contact details supplied during checkout.

Tracking updates may take some time to appear after the shipping carrier receives the shipment.

If you need help locating your order or interpreting tracking updates, contact our support team with your order number.

06 / Refrigerant & Hazardous Material Shipping

Refrigerant cylinders contain pressurized materials and may be regulated as hazardous materials during transportation.

07 / Bulk & Commercial Orders

RTCOOLING supports orders for professional HVAC technicians, refrigeration contractors, and commercial purchasers.

Large cylinder quantities, pallet shipments, and other bulk orders may require freight transportation or a scheduled delivery appointment.

Our support team may contact customers to coordinate shipment arrangements, confirm delivery accessibility, and verify applicable purchasing requirements.

Any shipping costs outside the applicable free shipping offer will be communicated before the order is finalized.

08 / Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information during checkout.

Please verify your street address, suite or unit number, city, state, ZIP code, and contact information.

If you discover an error, contact us as soon as possible. Address changes may not be possible after an order has been dispatched.

Additional carrier fees caused by incorrect information may apply, subject to applicable law and prior disclosure where required.

09 / Damaged Packages & Delivery Problems

If your order arrives damaged, incomplete, or incorrect, please contact RTCOOLING as soon as possible, preferably within 48 hours of delivery.

Please provide:

• Your order number.
• A description of the issue.
• Photographs of the package and affected products.
• Photographs of shipping labels when available.

We will review the situation and determine the appropriate resolution, which may include replacement, refund, carrier investigation, or another remedy.

10 / Delayed, Lost & Undelivered Packages

Although we work toward dependable delivery, shipping delays may occasionally occur.

If tracking indicates that a package is delayed, missing, or delivered but cannot be located, please contact our team.

We may investigate with the carrier, verify tracking records, and determine the appropriate next steps.

Customer rights regarding lost or undelivered merchandise remain subject to applicable consumer protection laws.

11 / Order Cancellations & Returns

Customers may request order cancellation before dispatch by contacting our support team.

Once a shipment has been handed to the carrier, cancellation may no longer be available. Eligible returns are handled according to our Return & Refund Policy.

Refrigerant products may require special return authorization because of cylinder safety and hazardous-material transportation restrictions.

Never ship refrigerant products back to us without receiving the applicable return instructions.

12 / Changes to Shipping Policy

RTCOOLING may update this Shipping Policy to reflect changes in service coverage, carrier availability, shipping operations, or applicable regulations.

Any changes will be published on this page with an updated effective date. Changes will not reduce rights already established for accepted orders where prohibited by law.

13 / Shipping Support & Contact Information

For shipping questions, tracking assistance, or order-related inquiries, please contact our customer support team.