RTCOOLING
Track Your Order
RTCOOLING | ORDER TRACKING CENTER
Track Your Order
Stay Informed About Your Refrigerant & HVAC Supply Delivery
Where Is My Order?
Thank you for shopping with RTCOOLING. We understand how important timely delivery is for your refrigeration and HVAC needs.
Once your order ships, you can follow its progress using the tracking information provided in your shipping confirmation email.
TRACK YOUR SHIPMENT
Already received your shipping confirmation? Open the tracking link in your email to view the latest carrier updates.
NEED YOUR TRACKING NUMBER?
Contact our support team with your order number and the email address used at checkout.
01 / How to Track Your Order
STEP 1 — Check Your Email
After your order has been dispatched, look for a shipping confirmation email from RTCOOLING.
STEP 2 — Find Your Tracking Information
Locate the tracking number or shipment tracking link provided in your confirmation email.
STEP 3 — Open Your Tracking Link
Click the tracking link to view your package's progress directly through the shipping carrier.
STEP 4 — Follow Delivery Updates
Monitor available updates as your order moves through the shipping network toward its destination.
02 / Understanding Your Order Status
Order Confirmed
Your order has been received and is awaiting processing or verification.
Processing
Your order is being prepared, and product availability or required documentation may be checked.
Shipped
Your package has been dispatched or handed to the transportation provider.
In Transit
Your shipment is moving through the carrier's distribution network.
Out for Delivery
The carrier indicates that delivery is scheduled for the current delivery route.
Delivered
The carrier has marked your shipment as delivered to the destination.
03 / Free Shipping & Delivery
Eligible Orders Within the Contiguous USA
No minimum purchase required for eligible orders, subject to our Shipping Policy.
Shipping and delivery times vary depending on product availability, delivery destination, carrier schedules, required verification, and hazardous-material transportation regulations.
Tracking information becomes available after your order is processed and the shipment enters the carrier network.
04 / Tracking Number Not Working?
If your tracking number is not displaying updated information, there may be a delay between shipment creation and the carrier's first tracking scan.
Recently Shipped?
Tracking details may not appear immediately after a label is generated.
No Recent Updates?
Some shipments may travel between carrier facilities before another scan is recorded.
Incorrect Tracking Information?
Contact our team so we can review the shipping confirmation details.
Tracking Says Delivered?
Check the delivery location, building reception, or other authorized delivery areas. Contact us if you still cannot locate the package.
05 / Refrigerant Shipping & Safety
Refrigerant cylinders may be classified as regulated hazardous materials during transportation.
Shipping arrangements depend on the refrigerant type, package classification, destination, carrier acceptance, and applicable safety requirements.
- Do not use or open a damaged refrigerant cylinder.
- Do not attempt to return a leaking cylinder without instructions.
- Follow the cylinder label and relevant Safety Data Sheet.
- Contact customer support promptly about delivery damage.
06 / Order Tracking FAQs
Where can I find my tracking number?
Why hasn't my tracking updated?
Can I change my shipping address?
What should I do if my package is delayed?
What if my order arrives damaged?
07 / Contact Our Shipping Support Team
Still need assistance with your order? We're here to help with tracking inquiries, shipment updates, and delivery concerns.
Business Address:
1531 NW 29th Ave
Miami, FL 33125
United States
Email:
sale@ridertrust.us
Phone:
+1 (786) 445-3404
Professional Refrigerants & HVAC Supplies
Order Tracking • Delivery Assistance • Customer Support