01 / Return Eligibility

We accept eligible return requests within 30 days of delivery, provided the following conditions are met:

• Products must be unused, unopened, and in their original condition.
• Refrigerant cylinders must retain their original factory seals.
• Original packaging, labels, and documentation must be included.
• Proof of purchase or a valid order number is required.
• Returns must receive authorization from our support team before shipment.

All returns are subject to applicable refrigerant safety and transportation requirements.

02 / Non-Returnable Items

For safety and quality-control reasons, the following products are generally not eligible for standard returns:

These exclusions do not affect applicable legal rights concerning defective, damaged, or incorrectly supplied products.

03 / Damaged or Incorrect Orders

If an order arrives damaged, defective, or incorrect, please contact our support team as soon as possible, preferably within 48 hours of delivery.

When reporting a problem, please provide:

• Your order number.
• A description of the issue.
• Clear photographs of the item and packaging.
• A photograph of the shipping label, when available.

Our team will review the information and determine an appropriate resolution, including a refund or replacement when applicable.

04 / How to Request a Return

Unauthorized returns may be refused. Refrigerant cylinders must not be shipped through standard parcel services unless all applicable hazardous-material shipping requirements are satisfied.

05 / Return Shipping Costs

For eligible change-of-mind returns or customer ordering mistakes, the customer is responsible for authorized return shipping costs unless otherwise agreed.

If the return results from our error or a confirmed defective product, RTCOOLING will arrange an appropriate resolution at no additional return shipping cost to the customer, as required by applicable law.

Refrigerant returns must follow applicable transportation and hazardous-material regulations.

06 / Refund Processing

After an authorized return is received and inspected, we will notify you of the refund decision.

If approved, your refund will be issued to the original payment method.

Actual posting times depend on your bank or payment provider. Original shipping charges for change-of-mind returns are generally non-refundable unless required by law or otherwise agreed.

07 / Order Cancellations

Orders may be canceled before shipment by contacting our customer support team.

Once an order has been dispatched, cancellation may no longer be possible. An eligible order must then follow the applicable return procedure.

If we cancel your order before shipment, payments collected for that order will be refunded.

08 / Exchanges & Replacements

Exchanges may be available for eligible unopened products, subject to inventory availability, return authorization, and shipping regulations.

For defective, damaged, or incorrectly supplied items, our team will review the circumstances and offer a suitable replacement, refund, or other legally required remedy.

09 / Refrigerant Safety Requirements

Refrigerant cylinders contain pressurized materials and may be regulated as hazardous materials during transportation.

10 / Refund Delays

If an approved refund does not appear within 10 business days, please check with your bank or payment provider.

If you still require assistance, contact our support team with your order number and refund details.

11 / Contact Information

For assistance with a return, refund, exchange, or cancellation, please contact us:

12 / Policy Updates

RTCOOLING may update this policy to reflect changes in operations, carrier requirements, or applicable regulations. Updates will be published on this page.

Nothing in this policy limits any consumer rights or legal remedies that cannot be excluded under applicable law.